At DR.CLARIV, we are committed to delivering high-quality skincare products and ensuring our customers are fully satisfied with their experience. Your trust means everything to us.
1. Warranty Coverage
Our products come with a 30-day satisfaction guarantee from the date of purchase. If you experience any issues related to product quality or performance during this period, we will be happy to assist you with a replacement or store credit, depending on the situation.
This warranty covers:
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Manufacturing defects
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Unusual product texture, odor, or separation upon first use
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Products damaged during delivery
2. Exclusions
This warranty does not cover:
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Products that have been used more than 30% of their volume
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Damage caused by improper storage or handling after delivery
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Skin reactions or allergies (please read the ingredient list carefully before use)
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Products purchased from unauthorized resellers
3. How to Request a Warranty Claim
To request a replacement or store credit, please contact our Customer Care team at [email protected] within 30 days of your purchase and provide the following:
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Order number
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Photos or videos of the issue
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Description of the problem
Our team will review your request and respond within 2-3 business days.
4. Final Note
Customer satisfaction is at the heart of what we do. We strive to ensure that every product you receive meets the highest standards of quality and care. Please don’t hesitate to reach out—we’re here to help!